Terms and conditions
Status: 12 September 2026 – draft for legal review
1. Scope
These terms govern use of the confacAI platform between the operator [LEGAL NAME AFTER BUSINESS REGISTRATION], Seebacher Straße 66, 67098 Bad Dürkheim, Germany (“confacAI”), and the customer.
[LEGAL DECISION: B2B only or B2C/B2B version. For consumers, individual clauses, withdrawal, cancellation, pricing and digital-product rules must be adapted separately.]
2. Contract and account
Presenting the platform and plans is not a binding offer. A contract is concluded when confacAI confirms registration or an order, or activates the customer account for the booked service.
The customer provides complete, accurate information during registration and keeps access credentials confidential. Access may not be given to third parties without confacAI’s consent. The customer promptly informs confacAI of suspected account misuse.
3. Services and credits
The scope owed results from the service description, booked plan and credit consumption displayed in the portal. A production starts only if the account has sufficient credits or another payment authorisation exists.
[LEGAL REVIEW: Define credit handling for failed jobs, provider errors, customer cancellations and unusable results.]
4. Customer obligations
The customer may use confacAI only lawfully and with due regard to third-party rights. The customer provides only content and connects only accounts for which it has the required rights, consents and authorisations.
In particular, the customer may not process or arrange publication of unlawful, insulting, misleading, harmful-to-minors or discriminatory content, content infringing third-party rights, or content breaching binding rules of connected platforms.
The customer reviews AI-generated results before each use. Use and publication of results, and compliance with labelling, copyright, trademark, personality-rights and platform obligations, remain the customer’s responsibility.
5. AI and third-party platforms
confacAI may use external technical services to provide the platform. Third-party platforms independently decide account approvals, interfaces, reach, deletion or blocking of content; confacAI has no controlling influence over these decisions.
A social-media connection is created only following the customer’s express authorisation. The connection itself does not cause publication unless publication is expressly triggered in the portal.
6. Fees, term and cancellation
Creator costs €19.99 per month and Studio costs €39.99 per month. Both monthly subscriptions may be cancelled at the end of the current billing period. Studio at €399 per year, paid annually in advance with a twelve-month term and credits provided monthly, is planned but is not yet bookable.
The prices, payment intervals and plans stated at the time of ordering apply.
[LEGAL DECISION: Monthly plan / annual plan / single credits; due date; automatic renewal; consequences of late payment; notice period and method; statutory cancellation button for consumer contracts concluded online.]
7. Changes
confacAI may develop the platform, close security vulnerabilities, change technical providers and adjust features where reasonable for the customer and where the core agreed service remains intact.
Material adverse changes to ongoing digital services will be announced in advance in an appropriate form. Mandatory legal rights remain unaffected.
8. Availability
confacAI aims to operate reliably. Temporary restrictions may occur due to maintenance, security measures, telecommunications failures or external providers’ services.
[LEGAL REVIEW: Review service level, credits and compatibility with consumer digital-product law.]
9. Rights in customer content and results
The customer retains rights in content provided. The customer grants confacAI the non-exclusive rights required to technically store, reproduce, transform and transmit the content to providers needed for the relevant feature, insofar as necessary for contract performance.
confacAI does not use customer content for its own advertising or to train general models unless the customer expressly agrees or a separate agreement exists.
[LEGAL REVIEW: Reconcile this statement with actual provider terms.]
10. Blocking
confacAI may temporarily block access where there are concrete indications of misuse, a security incident, breach of these terms or payment default. Where reasonable, the customer will be informed first and given an opportunity to respond.
11. Liability
confacAI has unlimited liability for intent, gross negligence, injury to life, body or health, and where required by mandatory law. Otherwise, liability is governed by statutory provisions.
[LEGAL REVIEW REQUIRED: Formulate liability limits and essential obligations only for the customer group, prices and insurance cover.]
12. Privacy
The privacy notice contains information on processing personal data. Where confacAI processes personal data for a business customer, the parties will conclude a data processing agreement where necessary.
13. Final provisions
[LEGAL DECISION: Governing law, jurisdiction only for B2B, contract language and severability clause if appropriate.]